Rivelio
AI tool for customer sentiment analysis and conversation summarization for support agents.
Screenshots
Overview
Rivelio is an AI tool designed to help customer support teams understand their interactions better. It automatically analyzes customer conversations to extract sentiment and generate concise summaries, giving agents quick insight into how customers feel without manually reading through long threads. This helps support teams respond more effectively, prioritize unhappy customers, and maintain a clear record of each conversation. Rivelio is built for support agents and managers who want to streamline their workflow and improve customer satisfaction through smarter, faster understanding of every interaction.
How to Use
Install Rivelio and connect it to your support ticketing system. During or after conversations, open Rivelio to view the sentiment analysis of customer messages and a generated conversation summary. Use these insights to quickly grasp customer emotions, identify key issues, and draft more empathetic responses without reading the full transcript.
Core Features
Use Cases
- 1 Understanding customer sentiment to improve satisfaction
- 2 Summarizing support conversations to increase agent efficiency
Frequently Asked Questions
What does Rivelio do?
How does Rivelio help support agents?
Quick Info
- Category
- Writing & Editing
- Subcategory
- AI Summarizer
- Rating
- 5.0 / 5.0
