Kea AI

Overview

Kea AI is a Voice AI solution specifically designed for restaurants to automate phone operations. It enables restaurants to capture customer orders, answer frequently asked questions, streamline daily operations, and grow revenue by ensuring no call is missed. Kea AI integrates directly with over 11 Point-of-Sale (POS) systems, offers extensive customization for AI voices and brand-specific FAQs, and provides real-time call reporting and insights. It also handles payments, delivery logistics, reservations, and waitlist management, acting as a comprehensive virtual employee for restaurant phone lines.

How to Use

To use Kea AI, restaurants first create an account and add their location details. Next, they connect their existing Point-of-Sale (POS) system, which can be done in under 15 minutes. Finally, they forward their restaurant's phone calls to their dedicated Kea AI phone number. The AI then takes over, answering calls, taking orders, and managing customer inquiries. Users can customize their Voice AI, including voices and FAQs, through the Kea AI Portal or a mobile-friendly interface, with changes going live instantly.

Core Features

Use Cases

1. 1 Automating order taking and sending orders directly to the kitchen KDS.
2. 2 Answering customer questions about menu items, hours, amenities, and delivery options.
3. 3 Handling high call volumes and multiple callers simultaneously without staff burnout.
4. 4 Providing insights into caller trends, popular items, and potential missed revenue.
5. 5 Streamlining payment processing for pickup and delivery orders.
6. 6 Managing reservations and waitlists efficiently.

Frequently Asked Questions