Curious Thing AI

Curious Thing AI

Conversational Voice AI assistant for businesses to handle customer enquiries and automate calls.

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Curious Thing AI screenshot

Overview

Curious Thing AI builds conversational voice assistants tailored for business customer service and call automation. These AI agents are designed to handle a wide range of customer inquiries, freeing up human staff to focus on more complex tasks. By automating routine calls, the platform helps businesses improve response times and operational efficiency. It's a practical solution for companies looking to scale their customer support without dramatically increasing headcount, offering a natural-sounding voice interface that engages callers intelligently and effectively 24/7, driving better customer experiences across various industries.

How to Use

Set up the AI by defining your business’s FAQ and call-handling rules in the dashboard. Assign it a phone number, then it answers incoming calls, resolves inquiries, and logs transcripts for review.

Core Features

Automated call handling FAQ knowledge base Transcript logs Phone number integration Business rule customization

Use Cases

  1. 1 Answering missed calls
  2. 2 Handling customer service inquiries
  3. 3 Providing after-hours support
  4. 4 Following up with customers
  5. 5 Sending payment reminders
  6. 6 Conducting surveys
  7. 7 Qualifying leads
  8. 8 Booking appointments

Frequently Asked Questions

How do I get started with Lucy?
Sign up on the Curious Thing platform and follow the onboarding steps to activate Lucy.
How do I setup Lucy?
Configure your call flows, business info, and integrations through the dashboard.
What do I get in the Lucy Free Plan?
The free plan includes basic call handling with limited monthly minutes.
What additional features do I get in the Lucy Professional Plan?
It adds more minutes, bilingual support, and advanced customization options.
What additional features do I get with the Lucy Business Plan?
It offers higher volume, premium integrations, and priority support.
How does Lucy Bilingual AI phone answering work?
Lucy detects the caller's language and switches seamlessly between supported languages.
What is Lucy, AI Phone Agent?
Lucy is an AI voice agent that answers calls and automates customer conversations.
Can I personalise Lucy?
Yes, you can customize Lucy's voice, greetings, and responses to fit your brand.
Does Lucy work on mobile or landline?
Lucy can be configured to work with both mobile and landline numbers.
How do I cancel my Lucy subscription?
Cancel anytime from your account settings.
What is the difference between an AI phone agent and IVR?
An AI agent converses naturally, while IVR relies on rigid menu options.
I have a complex use case, what should I do?
Contact the sales team to discuss a tailored solution.
Where can I find support articles?
Support docs are available in the help center on the website.
How to configure your webhook with Lucy?
Add your webhook URL in the integrations settings to receive call events.
How does Lucy handle FAQs during a call?
Lucy pulls answers from your knowledge base to respond to common questions instantly.